PO BOX 3102
POUGHKEEPSIE, NY 12603
1-866-485-8123(Toll Free Customer Line)
We at J & J Uniform Accessories pride ourselves in providing our customers with top quality products that you will be pleased with for years to come. However if for any reason you are not 100% satisfied, you may return the merchandise back to us within 30 days for a full refund, provided that the product is returned in unused, resalable condition.
Unless an error was made on our part we cannot except returns or exchanges on our Badges & Shields or any wallet with a cutout. Method of original payment is the only allowable method for return. Shipping and handling charges are not refundable. In order to be given a refund or exchange you must contact us via e-mail or phone to receive an authorization number, this number will be valid for 14 days. There are no warranties expressed or implied, other than the manufacturer’s warranties.
Merchandise found to be defective after 30 days must be returned to the manufacturer. We can be contacted at email@example.com or via any other method as listed on our company info page.
We offer two shipping methods. One is UPS, pricing varies depending on destination and weight. The other is our standard shipping. We charge a flat rate of $8.50 for this service on orders under 5lbs. This is normally Airbourne or Priority Mail. Orders over 5lbs for our standard shipping are price shipped according to weight. Any questions you may have about our shipping or return policies, feel free to contact our Customer Service Department at firstname.lastname@example.org
We at J & J are not always aware of all the local, state, and federal restrictions regarding the products we sell. J & J does not warrant that a person may legally purchase, possess or carry specific items offered on our website. It is J & J’s policy that certain products such as, but not limited to: knives, badges, batons, handcuffs, etc should not be allowed to surface within the general population. It is therefore our policy to restrict the sale of such items to officers and law enforcement agencies.
J & J can in no way guarantee that every order will follow these guidelines, but for those customers who purchase said items; he or she warrants himself or herself to be a bonafide law enforcement officer. J & J Uniform Accessories makes no representations and disclaims any responsibility, expressed or implied, with respect to the manner or consequences of product use. The implied warranties of merchantability and fitness for a particular purpose and all other warranties, express or implied, are excluded and shall not apply to the product sold. Determination of fitness or suitability of any product for a specific use is the responsibility of the user. User assumes all responsibility to use these products in a safe manner in accordance with manufacturer’s instructions. All instructions and warnings should be read and understood by the user before product use.
SPECIAL BADGE CUTOUTS ON WALLETS AND NECK & CLIP HOLDERS
Please allow additional shipping times for recessed wallets,(merchandise requiring a cutout). Usually 3-4 weeks. To ensure proper fit of your shield into our products, please include with your order if possible a trace of the outside of your shield along with size dimensions. Or include the shield/badge manufacturers number. You may send this via fax, email or regular mail.
Are you looking for a particular item that you don’t see on our website? Maybe you have a special order that you would like to request. Please do not hesitate to contact us because we probably have it or can get it. We deal with many top manufacturers and unfortunately our website cannot always reflect our vast product selection. If you call us with an inquiry regarding a product not shown in our catalog and that inquiry leads to an order we will discount your order 10% just for you taking the time to contact us.
NYS SALES TAX
For all of our New York State residents we are required by law to charge you sales tax on your purchases based on the county that your purchase is being shipped to. You will receive an additional invoice with your order confirming the sales tax added to your order. We thank you in advance for your cooperation.